TikToker claims JetBlue forced her out of the terminal

The viral video of a woman sharing an experience with JetBlue has many viewers defending the airline’s lack of accountability.

In a series of three videos, TikTok user @holly_woodstock tells her viewers that when her flight to Nantucket, Ma. was canceled due to weather leaving her stranded for the night with no accommodations, she asked a JetBlue representative if the airline could compensate her for the hotel room she would have to book.

Although this exchange is not shown in the video, The TikToker claims that her request for accommodation resulted in her being “screamed at”, “thrown out” and locked outside the airport, leaving her to search for a accommodation that she should pay out of pocket.

In response to a commenter urging her to file a complaint with the airport and the airline, @holly_woodstock wrote that she had filed complaints with both entities and that JetBlue told her it was “the fault of the airport”.

JetBlue’s policies state that if a flight is canceled due to weather, customers can choose to travel on the next available flight, receive a travel bank credit from the airline or a refund to their preferred method of payment. ‘origin.

However, there is no mention of covering the necessary accommodation costs in the event of flight cancellation. According to JetBlue’s website, the company partners with Allainz to offer travel insurance, which would cover the cost of a hotel room in some cases.

Many commenters agreed that the airline was not responsible for covering accommodation costs and others criticized @holly_woodstock for believing it was.

“Airlines are not responsible for weather delays,” wrote one commenter. “If you’re worried about this happening to you, buy travel insurance.”

“Was the flight canceled due to weather? another commenter wrote. “If so, they don’t have to pay anything.”

“Unfortunately this is how air travel is done,” wrote another. “And with all the crew shortages causing delays and cancellations, it’s happening more often now.”

The Daily Dot reached out to @holly_woodstock via Instagram direct message and JetBlue via email. They did not immediately respond to request for comment.


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*First published: July 23, 2022, 1:33 p.m. CDT

Brooke Sjoberg

Brooke Sjoberg is a freelance writer for the Daily Dot. She earned her bachelor’s degree in journalism from the University of Texas at Austin in 2020.

Brooke Sjoberg

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