Reasonable accommodation for disaster survivors

A reasonable accommodation for survivors of a disaster is a modification (change, exception or adjustment) to a rule, policy, practice, service or procedure that is necessary to enable persons with disabilities equal access and opportunity to FEMA funding.

FEMA provides the following services to meet the needs of all disaster survivors:

  • American Sign Language (ASL) and/or Video Remote Interpretation (VRI) interpreter
  • Real-time, remote or in-person captioning services
  • Assistive listening and/or reading devices
  • Documentation in Braille and/or large print
  • Physical accessibility components (such as wheelchair, restrooms, travel paths) for FEMA facilities, including disaster recovery centers.
  • Translation services in 250 languages ​​to help survivors with limited English proficiency.

If necessary housing is not already available within FEMA Support Services, FEMA coordinates such requests with other program areas to resolve the housing need.

FEMA denied my request

FEMA may deny a request for a reasonable accommodation or modification if the request was not made by or on behalf of a person with a disability, if there is no disability-related need for the accommodation or the modification, or whether the accommodation would fundamentally change the nature of a program or result in an undue burden on FEMA.

Where a person with a disability believes that they have been subject to a discriminatory practice in terms of equal access, including the unjustified denial of a request for reasonable accommodation, they can file a complaint with FEMA Office of Equal Rights (OER), External Civil Rights Division (ECRD).

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