Northern Powergrid to Cover Food and Lodging Costs for Those Affected by Storm Arwen

Northern Powergrid has confirmed that it will cover the cost of food and alternative accommodation for those who remain affected by the power outages caused by Storm Arwen.

Although the company has restored power to more than 95% of affected homes, thousands of people in the northeast remain without power six days after strong winds from the storm devastated the region.

Northern Powergrid has now confirmed to Hexham MP Guy Opperman that it will pay up to £ 15 per person per meal for people without electricity, along with “reasonable costs” of alternative accommodation for customers.

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Northern Powergrid will also help book accommodation for vulnerable customers, and customers will also be entitled to additional compensation based on the length of their absence of electricity.

A statement from Northern Powergrid regarding the financial assistance said: “Northern Powergrid is advising, in accordance with industry guaranteed standards, that once all supplies to customers affected by the storm are restored, it will contact them in an appropriate manner. proactive to inform them of their payment based on the duration of their power outage.

“Northern Powergrid will provide financial assistance to any domestic customer who was still not supplied on November 29, 2021 or later and who needs their assistance.

“This will include the reasonable costs of alternative accommodation and food (up to £ 15 per person per meal). It will also contribute to other costs reasonably incurred; for example, when a customer organizes their own back-up generator.

“Northern Powergrid will look at each customer’s situation on a case-by-case basis. All of its vulnerable clients will be eligible.

“Customers needing assistance should email [email protected] and Northern Powergrid will be in touch as soon as possible to agree on how it can help. ”

Meanwhile, Opperman urged the most vulnerable to contact his office if they still lacked basic utilities such as water and electricity after the storm.



Guy Opperman

The MP said he has coordinated with the Local Resilience Forums, Northumberland County Council, Northern Powergrid, Northumbrian Water and central government ministers to make sure everyone works together to ensure the re-establishment of electricity at Tynedale and Ponteland.

He said: “We are working hard to try to help voters get water and electricity. In particular, there is still a lot without electricity in Northumberland from Ponteland to Allendale and many places in between.

“I met with Northern Powergrid yesterday and made it clear that electricity needs to be restored to homes in Northumberland as soon as possible, especially where people are vulnerable.

“I have also held in-depth meetings with Northumberland County Council and Business Secretary Kwasi Kwarteng to ensure there is a joint multi-agency approach to supporting local residents in need.

“We all accept the fact that there is unprecedented storm damage and that reconnecting electrical requires specialist electrical engineers, but we need all emergency services and local authorities as one to resolve these problems.

“My team and I are doing everything we can to help, please do not hesitate to contact my office if you are a voter. “

Mr Opperman and his team were reportedly contacted by hundreds of voters facing their seventh night without power.

Daily crisis meetings were held between Northern Powergrid and the MP, as well as Business Secretary Kwasi Kwarteng and Energy Minister Greg Hands.

Mr Hands was criticized for not visiting the northeast until five days after the storm.

Mr Opperman’s team also declared an agreement between Northern Powergrid and a generator supplier Hexham to cover rental and installation costs to ensure the most vulnerable are taken care of until power is out. restored.

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