Carlos Lugo appointed Vice President and General Manager of Hospitality at Single Digits

Single Digits continues to build on its strong momentum in the hospitality industry with the addition of the former Marriott executive.

Carlos Lugo – Vice President and General Manager of Hospitality at Single Digits

Simple digits;

Today, Single Digits announces that Carlos Lugo has joined it as Vice President and General Manager of Hospitality. As an IT executive with over 20 years of experience, Lugo has led enterprise-level digital transformations with proven success in global infrastructure planning, capacity / cost projections, financial systems, IT governance, telecommunications, point of sale systems and digital trends.

“Single Digits has been one of the best players in the market since I’ve been in the hospitality business,” said Lugo. “Between the leadership we have in place and the partnerships we can leverage, Single Digits is poised to continue to improve our core business while teaming up with brand leaders to deliver new sustainable connectivity solutions. generation who anticipate the needs of their customers. “

Most recently, Lugo served as Regional Director of Global IT at Marriott, where he developed and launched an annual savings of $ 54 million in labor costs by developing an IT offering. natural language learning AI compatible PBX that will interface with WLANs to improve customer support and reduce demand on customer service. He is an active member of the HTNG working groups, where he plays a key role in developing standard operating procedures for implementing hospitality AI, as well as a Hybrid Meetings and playbook. Events to help hotel companies adapt in the short and long term. effects of the pandemic. He was also responsible for testing, strategy and commercialization of the task force results at Marriott.

“Single Digits continues to aggressively invest in expanding its leadership position in hospitality, and we are delighted that Carlos is joining our leadership team,” said CEO Mike Sargent. “His transformational leadership and operational expertise will allow us to have an even greater impact on the customer experience and accelerate our growth. “

Lugo’s leadership comes naturally, as Single Digits seeks to set a new standard for guest Wi-Fi experience with planned multi-million dollar investments to develop and grow its 19-year hotel legacy: Single Digits empowers 5 million daily network users access advanced connectivity in more than 500,000 rooms in more than 3,000 hotel properties around the world.

“Carlos is the perfect setting to build on the legacy of Single Digits hospitality,” said David Mace of GI Partners. “His experience and connections will help us take Single Digits’ hotel business to the next level.


Mike Sargent, Managing Director
[email protected]
(603) 600-7100

Single Digits is a leading provider of intelligent managed networks, next generation Wi-Fi solutions, high-speed Internet access management and global support solutions. The company delivers its Connected Life ExperienceMT by offering complete Internet and connectivity solutions to guests and residents, including a complete connectivity managed services platform, IP network design, professional services, network maintenance, monitoring and analysis, Multilingual support, revenue reports and authentication tracking. Single Digits currently serves nearly 4,000 customers in the hospitality industry, student housing, retirement homes, conventional MDUs, transportation, and federal and municipal government facilities. Single Digits was acquired in 2018 by GI Partners, a leading private equity firm. For more information, please visit

Founded in 2001, GI Partners is a private investment firm with over 100 employees and offices in San Francisco, New York, Chicago, Greenwich and Scottsdale. The company has raised more than $ 31 billion in capital from leading institutional investors around the world to invest in private equity, real estate and data infrastructure strategies. The private equity team invests primarily in companies in the healthcare, IT infrastructure, services and software industries. The real estate team primarily focuses on technology and life science properties as well as other types of specialty real estate. The Data Infrastructure team invests primarily in durable goods infrastructure companies that underpin the digital economy. For more information, please visit

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